Refund & Cancellation Policy

This policy applies to plans purchased in the Rankveer app from WebEscalation (Proprietor: Satyaprakash).

1. Cancellation

Rankveer plans are one-time, prepaid purchases for a fixed period. They do not renew automatically and you are never charged again unless you choose to buy another plan — so there is no subscription to cancel. Your access simply continues until the end of the period you paid for.

2. When you are eligible for a refund

Because a plan is a digital service that is activated immediately, purchases are generally non-refundable. We will refund you in full if:

You were charged but your plan was not activated, and we are unable to activate it within 48 hours of you reporting it; or
You were charged more than once for the same purchase — the extra payment is refunded; or
A technical fault on our side prevented you from using the plan for a significant part of its period, and we could not fix it.

3. When refunds are not given

You changed your mind after the plan was activated.
You did not use the plan, or used only part of it.
Your exam was postponed, cancelled or its pattern changed.
Your account was suspended or closed for breaking our terms.
Referral credits and coupon discounts — these are never refunded as cash.

4. How to request a refund

Write to satyaasingh001@gmail.com within 7 days of the payment and include:

your registered mobile number;
the date and amount of the payment; and
the Razorpay payment ID (starts with pay_), which you can find in your payment confirmation SMS or email.

5. Processing time

We reply to refund requests within 2 working days. Approved refunds are sent to your original payment method and usually appear within 5–7 working days, depending on your bank or UPI provider.

6. Contact

For any payment issue, contact satyaasingh001@gmail.com.